Coaches

Emails and notifications

Sessions Pro separates two levels of email control:

Key principle: saving a session no longer automatically sends a confirmation to the client.

Key point

Important: saving a session does not automatically email the client. Use Save and notify when you want to inform them.

Save buttons

Available in admin (sidebar meta box "Client notification") and in the front modal:

Button	Effect
Save	Saves without emailing the client
Save and notify	Sends depending on context (see below)

Complementary button in the email panel:

Button	Effect
Send confirmation	First client confirmation (if not yet sent)

What does "Save and notify" do?

Smart routing based on session state:

Situation	Email sent
First confirmation, never notified	Booking confirmation
Confirmation already sent + date/location/link changed	Session update
Only documents added	New documents
Only notes changed	Nothing (if confirmation already sent)

Automatic emails (preserved)

These sends do not go through the notify button:

Event	Email
Session cancellation	Client cancellation (+ log)
Reminder before session	Reminder (if enabled + cron OK)

Automatic reminders

Settings → General: enable reminders + delay (e.g. 24 h before)
Configure cron (URL provided in settings) — recommended if the site has low traffic
Reminders run via WordPress cron or an external service (e.g. cron-job.org)

Without reliable cron, reminders only go out when a site page loads at the right time.

Email types (settings)

Individually activatable in Settings → Emails:

New booking (coach)
Confirmation (client)
Cancellation
Pre-session reminder
Payment received (coach) — Premium
Payment confirmed (client) — Premium
Session update
New documents

Customization: sender, logo, signature, subjects per type.

Email log

Each session keeps a log (meta):

Type, date, recipient, success / failure
Pending confirmation / Sent badge in admin lists

Client profile: merged timeline (account + all sessions).

Admin session list filter

Email confirmation filter:

Pending — client assigned, no confirmation sent
Sent — confirmation already sent

Bundles: batch send

After creating a bundle:

No email on save
Send confirmations button on the bundle page for batch notification

Client account: welcome and reset

Add and send login details on creation
Resend from client profile (account log)
Password never displayed in the UI

Troubleshooting

Problem	Lead
Client receives nothing	Use Save and notify; check type enabled in Settings
Email in spam	Configure SMTP; check sender
Missing reminders	Cron + reminders option enabled
Local test	MailHog / SMTP dev tool (staging environment)

See Settings and options and FAQ.